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Insight Enterprises, Inc. (NASDAQ: NSIT), atechnology provider of hardware, software and service solutions, today announced its U.S. operating division has unveiled its HP Cloud Center of Excellence in its Bloomingdale, Ill., facility. Insight is a Premier HP Partner, and its HP Cloud Center of Excellence provides clients convenient access and an interactive learning environment with live demonstrations and briefings for HP Cloud Solutions. The Insight HP Cloud Center of Excellence includes systems with complete and integrated solutions for building and managing services across private, public, and hybrid cloud environments. The center is fully equipped with HP software, servers, storage, and networking products allowing clients to see how HP cloud solutions seamlessly work together. “Insight’s HP Cloud Center of Excellence enables clients to gain firsthand knowledg... (more)

GT Nexus Launches Cloud Tools

Cloud supply chain platform provider GT Nexus on Thursday announced the general market availability of Cloud Tools, a multi-enterprise trade network administration solution. Cloud Tools allows authorized participants to independently manage their interactions with other companies on the GT Nexus cloud platform. For years, companies have struggled to support global supply chains with scalable information systems. The traditional approach of bilateral electronic data interchange (EDI) between ERP systems has fallen short of delivering a global supply chain monitoring system capabl... (more)

A Request from the Security Innovation Network

The mission of the Security Innovation Network™ (SINET) is to advance innovation and enable global collaboration between the public and private sectors to defeat Cybersecurity threats. SINET increases awareness between builders, buyers, researchers and investors in the Cybersecurity domain, in particular the Defense Industrial Base and the Federal Government. SINET utilizes a top down – bottom up, mutually beneficial and trust based approach to accelerate innovation and increases business opportunities for both small and large companies. A key SINET activity is a yearly showcase... (more)

Quantifying Reputation Loss from a Breach

It’s really easy to quantify some of the costs associated with a security breach. Number of customers impacted times the cost of a first class stamp plus the cost of a sheet of paper plus the cost of ink divided by … you get the picture. Some of the costs are easier than others to calculate. Some of them are not, and others appear downright impossible. One of the “costs” often cited but rarely quantified is the cost to an organization’s reputation. How does one calculate that? Well, if folks sat down with the business people more often (the ones that live on the other side of the... (more)

Finally, a 21st Century Customer Service Solution: Our A+ Review of Zendesk

20th century customer service consisted of packed call centers, phones ringing off the hook, and large, convoluted databases of information to manage a never-ending stream of support requests. Cloud computing, and the introduction of powerful, business-specific software solutions, has changed that. There are hundreds of systems out there for handling contact management (CRM), project management, and sales workflows: likewise, there are more than a couple systems built for customer service. The best of the bunch is Zendesk, and we are psyched to award it an A+ and our seal of appr... (more)